Terms of Service

1. Agreeing to these terms

These Terms of Service (“Terms”) are an agreement between you and CSM Technologies, a business registered in the Republic of Maldives, which provides Sign Veli (“Sign Veli”, “we”, “us”). They cover your use of the Sign Veli website, apps and services (the “Service”). By creating an account, or by using the Service, you agree to these Terms.

If you create an account for a company or other organisation, you confirm you are authorised to accept these Terms on its behalf, and “you” means that organisation as well as you.

You must be at least 18 years old, or the age of legal majority where you live, to create an account.

2. What Sign Veli does

Sign Veli lets you upload documents, prepare them for signature, send them to the people who need to sign (“Signers”), sign them electronically and keep the completed copy with an audit trail. It also offers PDF tools — merge, split, compress, convert and similar — many of which run entirely in your browser.

Signers do not need an account. When you send a document, you are responsible for addressing it to the right people and for having the right to share it with them.

3. Your account

You can create an Individual account, for yourself, or a Company account, shared by people you invite. You can sign up with an email address and password or with Google.

• Give us accurate information and keep it up to date.
• Keep your password secure and do not share your account. You are responsible for activity under it.
• Tell us straight away at [email protected] if you think someone has accessed your account without permission.

In a Company account, owners and admins can invite and remove members, organise them into teams and see usage and delivery information. Admins do not see the contents of documents unless they are a sender, signer or member of the team the document belongs to. The company, not the individual member, controls the account and its documents.

4. Electronic signatures

You agree that signatures you make with Sign Veli are your electronic signatures and are intended to have the same effect as handwritten signatures, to the extent the law allows. You agree to do business electronically and to receive documents and notices electronically.

Laws on electronic signatures differ between countries and between types of document. Some documents — for example certain wills, property transfers, court papers or notarised documents — may need a handwritten or specially certified signature. You are responsible for deciding whether an electronic signature is appropriate for your document. Sign Veli provides a tool, not legal advice, and is not a party to the documents you sign or send.

5. Your documents and content

You keep all rights to the documents, signatures and other content you upload or create (“Your Content”). You give us a limited permission to host, store, copy, process, display and transmit Your Content only as needed to run the Service for you — for example to show a document to the Signers you chose and to deliver the completed copy.

You confirm that you have the rights and any consents needed to upload Your Content and share it with your Signers, and that it does not break the law or anyone else’s rights.

We do not sell Your Content and we do not use it to train AI models. How we handle personal information is explained in our Privacy Policy.

6. Acceptable use

You agree not to use Sign Veli to:

• break any law, or help someone else do so;
• commit fraud, forge a signature, impersonate someone or sign on behalf of someone without authority;
• send spam, phishing, malware or harassing or abusive content;
• upload content you have no right to share, or that infringes intellectual property or privacy rights;
• probe, scan, overload or disrupt the Service, get around usage limits or security controls, or access accounts or data that are not yours;
• copy, resell or reverse-engineer the Service, except where the law expressly permits it.

We may remove content or suspend accounts that break these rules.

7. Plans, signs and payment

Usage is measured in signs: one sign is one Signer on a document. Plans, allowances and prices are shown on our website and in your account.

Early access. For now every account signs free, without limit other than fair use (500 signs per 30-day period, or per user each month on a company account), and nothing is charged. Early access has no end date yet. We will tell you at least 30 days before it ends; the plans below apply only from then.

Plans once early access ends:

• Individual accounts include 30 signs free every 30 days; unused free signs expire at the end of each 30-day period.
• An individual can buy 100 signs for USD 1, usable for 30 days from when payment is confirmed; unused signs then expire. Several can be bought and used together.
• An individual can buy an unlimited pass: USD 3 for 30 days. A pass starts when payment is confirmed, or when a pass already running ends, and then ends; it does not renew automatically.
• Company accounts are a monthly subscription per active user, with no minimum number of users: Company 100 at USD 1 per user (100 signs per user each month, shared across the company) or Company Unlimited at USD 3 per user. The number of users is counted when each month is invoiced. A company admin can switch plans at any time; the new plan’s signs apply at once and its price from the next invoice.
• Unlimited signing is subject to fair use: up to 500 signs per 30-day period on an unlimited pass, and up to 500 signs per billed user each month on Company Unlimited. Contact us if you need more.
• The yearly unlimited pass and sign packs that never expire are no longer sold. Pack signs bought before remain usable and do not expire.

Monthly allowances reset each billing period and do not roll over. Subscriptions renew automatically until cancelled; you can cancel at any time and keep access until the end of the period you paid for. Prices exclude taxes unless stated. Except where the law requires otherwise, payments are non-refundable.

We may change prices or plans. We will give you at least 30 days’ notice before a price increase affects you, and you can cancel before it takes effect.

8. Our service and intellectual property

The Service, including its software, design, logos and the Sign Veli name, belongs to us and our licensors. These Terms give you a personal, non-exclusive, non-transferable right to use the Service while your account is active. If you send us feedback, we may use it without obligation to you.

We work to keep Sign Veli available and secure, and we may improve, change or retire features over time. If we remove something material that you pay for, we will tell you in advance.

9. Third-party services

Some features rely on services run by others — for example Google Sign-In, cloud hosting and email delivery, and payment providers. Your use of those services may also be governed by their own terms.

10. Ending your account

You can stop using Sign Veli and close your account at any time. We may suspend or close an account that breaks these Terms, puts other users or the Service at risk, or is unpaid, and we will tell you why where we reasonably can.

Before closing your account, download any completed documents you want to keep. After closure we delete or anonymise your data as described in the Privacy Policy, except where we must keep it by law or because a legal hold applies. Sections that by their nature should survive — including payment owed, intellectual property, disclaimers, limits of liability and governing law — continue to apply.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not promise the Service will be uninterrupted or error-free, or that a document signed through it will be enforceable in every situation.

12. Limitation of liability

To the fullest extent the law allows, Sign Veli will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the Service.

Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim arose and USD 100.

Nothing in these Terms limits liability that cannot be limited by law, such as for fraud.

13. Indemnity

You agree to defend and compensate Sign Veli against claims, losses and costs (including reasonable legal fees) arising from Your Content, your documents and transactions, or your breach of these Terms or of the law.

14. Changes to these terms

We may update these Terms from time to time. If a change is material, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using Sign Veli after the change takes effect, you accept the updated Terms; if you do not agree, you can close your account.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Maldives, and the courts of the Maldives have jurisdiction over any dispute, unless the mandatory consumer laws of the country where you live give you the right to bring a claim there.

Before starting a formal dispute, please contact us at [email protected] so we can try to resolve it informally.

16. General

These Terms, with the Privacy Policy, are the whole agreement between you and Sign Veli about the Service. If any part is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets.